Is Taylor Swift’s new concert film transforming the theatre industry?

The film's emerging success in unusual theatre etiquette poses the question: What’s next for movie theatres?

By Isabella Iula

 Local Swiftie Isabella Iula at the Cineplex theatre at Yonge-Dundas Square in Toronto on Oct. 28, 2023. She is leaving the Eras Tour concert film with her new Taylor Swift merch and friendship bracelets. (Isabella Iula/CanCulture)

Taylor Swift’s The Eras Tour film is bringing people back to theatres through its new entertainment strategies pinpointed at audience participation. 

The Eras Tour celebrates the infamous singer-songwriter Taylor Swift and her musical journey through the span of 10 albums. Each album represents a different story or ‘era’ in Swift’s life, so she decided to create a concert to honour all the albums that brought her tremendous success in music, and now the film industry. 

The highly anticipated film directed by Sam Wrench follows the one and only Taylor Swift on her live The Eras Tour performances at SoFi Stadium in Inglewood, Calif., in the United States. The film invites audiences to experience the movie as if it were a live performance. 

Swift encourages audiences to dress up in “Era’s attire,” exchange friendship bracelets, sing and dance along to their favourite songs in the theatre. 

First-time The Eras Tour film attendee Ally Magbalon said the film’s interactive elements helped her emotionally connect with the audience both on and off-screen. 

“You can tell everyone just loves everyone in that concert and in that theatre,” said Magbalon. “It feels real like I'm in that concert.”.

Three-time Eras Tour movie attendee Hadar Zaidman added how the film gives fellow Swifties like herself a space to embrace their fandom free of judgement. 

“I think it's nice to be able to experience [the film] with other people who feel the same way you do and to not be judged for your obsession with the artist,” said Zaidman.

Victoria Sands, a part-time lecturer and PhD student at Toronto Metropolitan University (TMU), studies Taylor Swift and her role in media and fan culture. Sands said the movie helps connect audiences to Taylor Swift by involving them in her fan practices.

“[Taylor Swift] has this thing she always does, which is to bring fans into the content itself and the product itself, so that the success of the product is intertwined with fans’ embrace of it and fans’ participation," she said.

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Sands added how engaging with Swift’s fan culture brings movie audiences into her “story-world.”

“[Taylor Swift] divided her content into eras that make up each piece of the film at each piece of the show, so that gives the viewers these different worlds that they can be immersed into,” said Sands.

According to Sands, such fan practices allows movie-goers to understand the film from a Swiftie’s perspective.

“Of course, people will want to see a concert movie of a concert they want to see. That's understandable. But there's also something to it for the ability to participate in this huge cultural phenomenon that is The Eras Tour,” she said.

By encouraging audiences to step outside the traditional theatre etiquette, it helps create a sense of community surrounding the film. Sands said it allows fans to feel seen, heard, and appreciated for their dedication to the artist’s work. 

“Part of this cultural phenomenon is fans' reactions. So The Eras Tour film has to include the Swifties because they've become part of the brand and the story,” said Sands.

Zaidman said The Eras Tour film is a virtual gateway for people to attend the concert without the hassle of finding tickets or spending outrageous amounts of money.

“You still get the whole concert experience, but in a movie theatre,” she said.

A movie theatre screen showing a person singing with a purple microphone in a purple dress in front of a purple background.

Taylor Swift singing Enchanted from her Speak Now album during the Eras Tour film (Isabella Iula/CanCulture)

Since The Eras Tour film debuted back in October, domestic box-office sales reached $92.8 million, setting the record for the highest grossing concert film to date.

Jeff Knoll, the CEO of Film.ca, an independent cinema in Oakville, said the film’s immersive experience brought in locals outside the location’s usual crowd of moviegoers.

“We saw people coming to the theatre who haven’t been to the theatre in years,” said Knoll.

The film’s financial success has audiences wondering if concert films are the next big investment for theatres going forward, especially with Beyoncé’s Renaissance Tour film coming out in December.  

According to Knoll, the answer is unclear.

“I'm not sure if it's going to be a long-term sustainable thing or not or whether it's going to become a trend. We'll have to wait and see,” he said. 

However, that is not to say these concert films won’t help drive in customers.

Knoll mentioned how their theatre’s private screening room was booked out for the first two weeks of the film's screening.

“It's really cool to see folks enjoying a movie in a theatre. It's going to be good for the industry,” said Knoll.

The Eras Tour film also gives smaller, independent theatres like Film.ca an opportunity to create an event around the film’s premiere. During the film’s release, the theatre hosted photo-ops and sold personalized, collectable merchandise. 

Knoll describes this engagement method as “showmandizing,” an old-fashioned marketing strategy where theatres design events and merchandise specifically for the film and its fanbase. 

“We always find ways to sort of engage the audience beyond just coming to a movie and Taylor Swift offered lots of opportunities to do that,” he said.

For example, Film.ca created a Taylor Swift-inspired promo video to encourage people to experience the Eras Tour film from their screening rooms.

Not only has the Eras Tour brought back audiences to theatres, but unlike most theatrical releases, The Eras Tour film is not backed by a major Hollywood studio. 

According to a press release issued by AMC Theatres, Swift worked out a deal to have the film distributed directly through the movie theatres. The company also worked with sub-distribution partners such as Cineplex to show the film internationally.

Swift’s decision to bypass the Hollywood studios is sparking a trend among celebrities and independent film distribution. For example, Beyoncé already sealed a similar deal with AMC Theatres for her upcoming film. 

Swift’s movie deal also creates new financial opportunities for the theatres themselves. With potential Hollywood blockbusters delayed for another one or two years, The Eras Tour film cuts out the middleman to help theatre businesses stay afloat. 

Knoll mentioned the film’s unique and timely release is currently helping theatres who are struggling to compete with the rise of streaming services and still recovering from the COVID-19 pandemic.

“It was an important product for us to have access to during this very slow period,” said Knoll.

Whether or not other concert films receive the same hype and success rate, Taylor Swift: The Eras Tour is changing people’s movie-going expectations.

The film strays from the traditional movie-watching experience to give Swifties and theatres something far more rewarding.

“It’s iconic, incredible and everything we know and love Taylor Swift for,” said Zaidman.

Ticketmaster: the survival of the fittest

Avid fans dive into the all-too-real highs and lows of scoring event tickets

By: Atiya Malik

Two white figures are face to face with their arms up in a ready-to-fight stance over a blue background with tickets

Rising tensions during ticket sales have fans on edge (Nalyn Tindall/CanCulture)

From outrageous fees that seem to multiply with every click, to the battle against scalpers and bots, the path to securing coveted event tickets can be a hair-pulling journey. 

If you have shown any interest in attending an event, you may have encountered the undeniable struggles that come with using Ticketmaster. The entertainment site where fans can buy verified tickets for concerts, sports, theatre and more, is both a blessing and a curse. But most importantly, not for the faint of heart.

Act I: The (sort of) Calm Before the Storm

The process of securing event tickets can be broken down into three crucial stages. The first is pre-sale, a limited time period where fans can register to receive a unique code that will then give them access to participate in ticket sales before it is opened to the general public. This means there are generally fewer people competing for tickets and often lower prices. However, not everyone who signs up is guaranteed to receive a code. According to fans, preparations begin days and even weeks before the day tickets are actually available. Pre-sale quite literally requires a game plan. 

“When I buy tickets for concerts, I think of it strategically. I don't base it off of luck. I'm gonna go in at a certain time, and I'm going to do this at a certain time. I know what it takes. I have to plan ahead to get the seats I want, and that includes using backup accounts,” said Nanthana Balachandran, an avid concert enthusiast and first-year student at Toronto Metropolitan University. 

Fans emphasize that even after signing up for pre-sale with multiple accounts and taking the necessary steps in hopes of getting those beautiful and shiny tickets, nothing is guaranteed. 

Balachandran tried to get pre-sale tickets for the highly anticipated Taylor Swift Eras Tour in Toronto but was one of the millions of unsuccessful fans. According to iHeartRadio, an estimated 31 million people signed up for The Eras Tour tickets in Toronto. That is nearly as many people as Canada’s total population of 38 million. To top it all off, according to The Globe and Mail, fans only really had a one in 400 chance of getting that prized email.

So, if you didn't get that code, odds are your friends didn’t either. Unless you know about 400 people.

Act II: The Heart-Pounding Moment of Truth

If you missed out on pre-sale, rest assured because you might still be able to scoop up some tickets on the official release day. However, whether it's through pre-sale or on release day, the emotions experienced during this process can be similar and rather dystopian. 

Once the countdown to ticket sales begins, panic sets in, and you ponder the profound questions of the universe: Am I going to make it? How many people are ahead of me? Do I have to solve a puzzle to prove I'm human? 

When attempting to secure tickets for Olivia Rodrigo, “I was waiting for ages in the queue, and I suddenly got in, but there were literally no tickets available except for nosebleeds reaching closer to $1000,” said Laleh Haidary, an experienced Ticketmaster user and third-year student at the University of Toronto. “So I'm here refreshing and refreshing, nothing's working, my brother's playing Drivers License in the back to taunt me, it was so upsetting. But I kept on refreshing and somehow one ticket popped up that was around $500 and I was able to get it!” 

Instead of worrying about other fans getting tickets before you, the real opponents on Ticketmaster are bots and scalpers.

Bots run through automatic software programs that are able to purchase large amounts of tickets in only seconds. This leaves true fans in a heart-pounding race against robots. Scalpers, on the other hand, are individuals or groups who also buy large amounts of tickets at rapid speeds. Both then resell these tickets at extremely inflated prices.

“It’s horrible! There's so many people out there that want to see their favourite artists and are willing to pay the money, but they literally can't because there's others benefiting and profiting off of it,” said Haidary.

“So I’m here refreshing and refreshing, nothing’s working, my brother’s playing Drivers License in the back to taunt me, it was so upsetting.
— Laleh Haidary

With tickets vanishing and time ticking, it's truly a race against the clock. 

Act III: Mind Over Matter

With sweat beads rolling down your face, hands shaking, and eyes strained from staring at the loading circle on your screen, the Squid Games are now over. You have proven your adversity to withstand this Hollywood thriller-like process, even if it left you with scars and no ticket in hand.

“Convince yourself into thinking that even if you don't get tickets, it's not a big deal because you have a lot of other opportunities. It's not a make or break,” said Haidary. In other words, don't beat yourself up about it and focus on the future. 

Balachandran emphasizes that if you’re buying tickets, plan ahead and know your audience to anticipate how intense it might be and prepare for surprises. 

Though some surprises are unavoidable, such as bots, scalpers, or the never-ending puzzles identifying traffic lights, cars and other various mechanical objects, optimism is key to take you through this process… or delusion. Just remember you're never alone during this Shakespearean journey. 

And to all those who await future ticket sales, may the odds be ever in your favour.